Privacy Policy

FalOrb (“FalOrb,” “we,” “us,” or “our”) provides inventory operations and production management software for manufacturers. This Privacy Policy explains what information we collect when you use our website and platform, how we use it, and the choices you have. By using FalOrb, you agree to the practices described below.

Information We Collect

Information you provide

When you sign up, book a demo, or contact us, you may share information such as your name, work email, company name, role, and phone number. When you use the platform, you and your team submit operational data — locations, items, stock levels, bills of materials, transfers, production orders, and audit records — which we store on your behalf.

Information we collect automatically

• Device and browser information (type, version, operating system)
• IP address and approximate location
• Pages viewed, features used, and timestamps
• Diagnostic data such as crash reports and performance metrics

Information from third parties

We use analytics providers (such as Google Analytics) and scheduling tools (such as Cal.com for booking demos). These services may collect identifiers and usage data subject to their own privacy policies.

How We Use Information

We use the information we collect to:

• Provide, operate, and maintain the FalOrb platform
• Authenticate users and secure accounts
• Process transactions and manage subscriptions
• Respond to support requests and communicate about your account
• Improve product features, reliability, and performance
• Detect, prevent, and respond to fraud, abuse, or security incidents
• Comply with legal obligations and enforce our terms

Customer Data and Your Control

Operational data submitted into the platform (“Customer Data”) belongs to your organization. We process Customer Data only to provide the service and as instructed by your organization’s administrators. Access controls — including organization scoping, role-based permissions, and per-location access — are enforced on every request.

How We Share Information

We do not sell personal information. We share information only as described here:

• Service providers. Cloud hosting, database, email, analytics, monitoring, and payment processors that help us run the service, under contracts that limit how they may use the data.
• Within your organization. Information you submit is visible to other users in your organization based on their assigned roles and location scopes.
• Legal and safety. When required by law, valid legal process, or to protect the rights, property, or safety of FalOrb, our users, or others.
• Business transfers. If FalOrb is involved in a merger, acquisition, or sale of assets, information may be transferred subject to this Privacy Policy.

Data Security

We use industry-standard safeguards including TLS encryption in transit, encryption of sensitive data at rest, hashed passwords, short-lived access tokens, immutable audit logging of stock movements, and least-privilege access controls. No system is perfectly secure; we work to keep your data safe but cannot guarantee absolute security.

Data Retention

We retain Customer Data for as long as your organization maintains an active account, plus a reasonable period afterward for backups, dispute resolution, and legal compliance. You may request deletion of your account at any time; certain records (such as financial transactions and audit logs) may be retained as required by law.

Your Rights

Depending on where you live, you may have the right to access, correct, port, restrict, or delete personal information we hold about you, and to object to certain processing. Most data can be reviewed and updated from within the platform. For additional requests, contact us at the address below. We will respond within the timeframes required by applicable law.

Cookies and Tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, measure usage, and improve the product. You can control cookies through your browser settings; disabling some cookies may affect how the platform works.

International Transfers

FalOrb operates from and stores data on infrastructure in multiple regions. If you access the service from outside the region where your data is stored, your information may be transferred across borders. We rely on appropriate safeguards (such as standard contractual clauses) where required by applicable law.

Children

FalOrb is a workplace product and is not directed to children under 16. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the platform or by email. The “Effective” date at the top reflects the current version.